One AI customer support for every customer conversation
Customer service software that answers questions, recommends products and guides customers to checkout, on the website, in chat apps and in store.
Trusted by leading organizations
Adovvy has a specialist for every customer request
14 AI specialists, each trained for a different task, deliver a unified customer experience on every channel.
- Product advisor
- Store locator
- Gift recommendation
- Size & fit advisor
- Product comparison
- Virtual try-on
- Promotions
- Lead qualification
- Cart recovery
- Upsell & cross-sell
- Order tracking
- Complaint resolution
- Customer support
- Reviews & feedback
Real-time AI calling
Visitors tap call on the website and get instant help from Adovvy’s voice AI agents.
Leather jacket · M · $189Every DM answered. Never generic, never late.
The customer support chat service gives every Instagram and Messenger DM a real answer in minutes, even at 2 AM on a Sunday.
Replied to your story
Protein bars, salted caramel2 × $24The busiest inbox, handled 24/7.
Adovvy’s omnichannel support software handles WhatsApp orders and questions instantly, right inside the chat.
Explore WhatsAppWeb chat that leads questions in sales
Adovvy’s customer service live chat guides every visitor from question to checkout and suggests the right product for each one.
Explore web chat
Every kiosk, a customer support desk
Adovvy turns each kiosk display into an AI agent for customer service that knows the products like an in-house employee.
Customer experience management platform × humanoid robotics
The robot greets visitors, answers questions and guides the way
The future is here.
Hire one AI workforce for every channel
Most of the best omnichannel customer service providers stop at screens. Adovvy also reaches customers through kiosks and humanoid robots.
Book a demoAI answers first. Team steps in when needed.
When a case needs a person, the omnichannel support software passes it to the team with the full conversation, so customers never repeat the story.
The business sets the handoff rules:
- Which topics always go to a person
- Which actions need approval first
- When a request falls outside approved answers
- Who receives the case from the AI
Seven channels.
One streamlined dashboard.
More channels shouldn’t mean more tabs to check. Adovvy’s omnichannel support software brings every conversation, handoff and result into one dashboard.
Pick the first channel, grow later
Start with the customer service channels where requests already pile up. Adovvy adds the next channel once the business is ready.
| When most requests | Start with |
|---|---|
| Come from website product pages | Web chat with voice |
| Ask for order and delivery updates | WhatsApp with voice notes |
| Arrive as DMs from posts or ads | Instagram and Messenger DMs |
| Happen on the shop floor | Store kiosk with catalog |
| Need a host at entrances | Humanoid robot at entrance |
Frequently asked questions
What does omnichannel customer support mean?
Omnichannel customer support brings every customer query into one dashboard. Businesses can track incoming queries from the website, WhatsApp, Messenger and other channels in one place. The platform keeps support organized and easier to manage.
Is an AI call agent as reliable as a human agent?
For routine incoming calls like order status, bookings and policy questions, a trained voice agent is often faster and more consistent than a person juggling several calls.
Does a business need separate AI tools for social media and WhatsApp?
No, a business does not need a different AI tool for each channel. Adovvy runs across all platforms to build a smooth customer experience. A business can also embed Adovvy in robots or kiosks to build futuristic customer support.
How long does setup take?
The first channel typically goes live within minutes. Adovvy’s team handles setup, testing and launch, so the business needs no in-house technical team. The business shares its catalog, policies and the names of the staff who should receive cases from the AI.
Start small. Grow on results.
The best AI customer service software proves itself one channel at a time. Launch one, see the answers working, then switch on the next.
Thanks, that’s with us.
Expect a reply from the Adovvy team within one business day.