Providing seamless AI customer experience
Adovvy handles the everyday side of customer service, from product questions and order updates to complaints and bookings, so no request goes unanswered. The result is an AI customer experience that feels fast, accurate and true to the brand.
Trusted by global brands
Answer product, service and policy questions
Fast, accurate answers build brand trust in regular customers.
- Answers at any hour: every question gets an instant reply even on weekends, so customers never have to wait for the business hours.
- Only approved answers: every reply comes from information the business approves, so customers never hear an invented policy or price.
- Always up to date: Adovvy adapts to changes in prices or business hours instantly and keeps customers informed with the latest details.
- Every customer included: Adovvy speaks many languages, so whether a customer writes in Spanish or asks in Arabic, the answer comes back with complete clarity.
Share order status and tracking
The wait feels shorter when customers can track the status of the order.
- Instant order updates: while the business prepares and ships each order, Adovvy keeps customers updated on its status in the chat.
- Fewer anxious follow-ups: customers can ask about delivery times, returns or warranty in the same chat and get the answer right away.
- Protected orders: Adovvy only looks up orders, so cancellations, refunds and changes always follow the business’s own approval.
Manage complaints from first report to status update
Turn every complaint into a reason for the customer to stay.
- Every complaint on record: each complaint becomes a ticket with the order or complaint number, and customers can share damage photos in the same chat.
- Updates on demand: customers check progress with a ticket or phone number whenever they want.
- Fits existing systems: keep complaints in Adovvy or connect your existing ticketing system, so your team can manage issues without losing track of complaints.
- Patterns made visible: the dashboard shows what customers complain about and when, so the business can fix recurring issues at the source.
- Business-owned resolutions: repairs, refunds and replacements follow the business’s own decisions.
Flag conversations that need a person
The business sets the escalation rules, so Adovvy knows exactly when to flag a conversation.
- Sensitive moments flagged: Adovvy flags the chat when a customer asks for a person, shows frustration or raises a sensitive case.
- No repeated stories: the full conversation stays with the chat, so the customer never has to start over.
- Follow-up at the business’s pace: flags trigger no automatic alerts or transfers, so the business decides how and when to follow up.
No automatic transfer · Sarah follows up when readyCapture booking requests at any hour
Adovvy communicates and books appointments at every hour of the day.
- No missed requests: appointments, consultations, visits, and test drive questions become requests with a reference number at any hour.
- Complete from the start: Adovvy collects what the customer wants and when, so each request is ready to confirm the moment the business sees it.
- Only confirmed commitments: the business confirms every appointment before it counts as booked, so no customer gets a promise the calendar cannot keep.
See how Adovvy becomes your support team
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