Innovating AI customer experience for car dealerships

Adovvy answers shopper questions in seconds from live inventory and dealership-approved prices, then books the test drive and routes the lead to the right sales team.

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Already providing AI customer service software for car dealerships

  • Hyundai
  • Omoda Jaecoo
  • iCaur

Every unanswered question sends the shopper to the next dealer

Shoppers ask the same question to several dealerships’ automotive chatbots at once, and four moments decide which dealership answers first:

  • After the showroom closes

    Questions keep arriving from the website, Instagram and Messenger

  • When a new offer goes live

    The wave of questions outpaces any team’s ability to answer well

  • When the shopper asks for a number

    A reply that dodges the price sends the shopper back to comparing

  • When a client needs service

    A client left waiting books the next visit somewhere else

A workforce of AI chatbots for car dealerships that answers first, and answers right

Fast replies only count when they are right, so Adovvy works as an automotive live chat solution that pairs every instant response with real automotive knowledge.

1Answers first

  • At any hour, every day
  • On every channel shoppers use
  • Many conversations handled at once
  • In seconds, not next morning

2Answers right

  • Knows trims, packages and powertrains
  • Explains lease and finance terms
  • Understands service, warranty and recalls
  • Works from the live inventory

Accurate answers lead to test drive bookings

AI-powered chat for car dealers guides the shopper from the first question to a booked test drive without sounding generic.

The AI service desk for car dealerships that never closes

Adovvy answers and books service, solves warranty and parts requests before the desk reopens, so less support work stays with the dealership.

  • Routine service

    Books the right service from the dealership’s own menu

  • Recall questions

    Checks recall status on request, then books the fix

  • Warranty questions

    Explains coverage, collects photos and hands over to advisors

  • Parts fitment

    Answers fitment questions and adds to cart on request

  • Repair status

    Shares live repair status from the DMS where connected

Every booking lands in the CRM, DMS and calendars

Leads, bookings and handovers land in the systems sales and service teams already use, so daily work stays in familiar screens:

  • Leads reach the CRM in the standard lead format
  • Appointments go straight into the sales and service calendars
  • Inventory syncs from the same feed the website uses
  • Handovers route to the right department and team
  • 40+ integrations connect the rest of the stack

The sales team gets the customers who are ready

The dealership decides where Adovvy stops and the team starts, so every handover brings a customer ready to move.

Adovvy handles
The team handles
Repeat questions, every channelTest drives and walkarounds
Late-night and weekend questionsDeals and price negotiation
First answers and bookingsTrade-in appraisals and offers
Service slots and recallsFinance and credit decisions

Answers on every channel, from website to Instagram

Each channel adds reach the website alone misses, with the same approved answers everywhere:

  • Website

    Chat with real-time voice on every vehicle page, plus inbound website calls

  • Instagram

    DMs, voice notes and comments on inventory posts

  • Messenger

    Questions from Facebook ads and the dealership’s page

  • WhatsApp

    Messages, photos and voice notes for WhatsApp-first customers

  • Showroom kiosk

    Inventory browsing, trim comparisons and test-drive booking by touch or voice

  • Humanoid robot

    A greeting at the door, guidance to the right model and a handover to sales

Every answer and booking, measured from day one

The dashboard shows conversations, bookings and handovers by rooftop, channel and hour, so payback becomes a number the dealership can count.

Test drives booked186Handovers142Conversations3,904
Main Street74 Northside58 Westgate54
Test drives booked by rooftop · this month

From inventory feed to first answer in minutes

First deployment typically takes minutes, in four steps:

  1. 1

    Connect the inventory feed and price list

  2. 2

    Add offers, the service menu, hours and handover rules

  3. 3

    Choose the first channel, usually the website

  4. 4

    Go live and track results on the dashboard

See how Adovvy handles real customer questions

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Frequently asked questions

Can Adovvy quote a price or offer the dealership hasn’t approved?

Adovvy answers only from the live inventory feed, the price list and the offers the dealership approves. When a shopper asks for a discount, a trade-in value or a credit decision, Adovvy hands the conversation to the right person instead of guessing. The dealership controls every rule, and answers change as soon as the price list changes.

How does Adovvy stay accurate when inventory changes every day?

Adovvy syncs with the same inventory feed the dealership’s website uses. Sold units drop out and new arrivals appear without manual work. Prices and offers update the same way, so answers stay in step with the lot.

Which CRMs, DMSs and schedulers does Adovvy connect to?

Adovvy connects to the systems dealerships already run, across 40+ integrations. Leads reach the CRM in the standard lead format, and appointments land in the sales and service schedulers. The team keeps working in familiar screens.

Does Adovvy replace the BDC or the sales team?

Adovvy takes the front line: repeat questions, late-night questions and first answers on every channel. The dealership decides when the AI workforce answers and when a person takes over. Sales, BDC and service teams then spend more time with customers ready for a visit or a decision.

Can each rooftop and brand in a group run a separate setup?

Every rooftop and brand gets a separate AI workforce with a separate inventory, price list, offers and handover rules. Group leaders see every store on one dashboard, side by side or combined. One standard of accuracy applies everywhere, while each store keeps local offers and hours.

Which channels does Adovvy cover, and does Adovvy answer calls?

Adovvy works on website chat with real-time voice, Instagram, Messenger and WhatsApp, plus a showroom kiosk and a humanoid robot. Voice covers inbound calls that start from the dealership’s website, along with voice notes on WhatsApp and Instagram. Calls to the dealership’s phone line stay with the current phone setup.

Can customers use Spanish and other languages?

Adovvy answers in the customer’s language, including Spanish, and switches whenever the customer switches. Every answer keeps the same accuracy and the same approved prices in every language. The dealership reaches bilingual shoppers at any hour without hiring for every language.

How does Adovvy protect customer data?

Adovvy runs in the cloud and keeps every dealership’s data separate. Security controls, data handling and compliance details sit on the Trust and Compliance page. The dealership’s IT or compliance lead can review every detail there before going live.

Hire one AI workforce for every channel

Contact us for an enterprise-grade AI implementation.

  • Industry-trained from day one
  • Cloud or on-prem
  • A human in the loop

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Tell us where your customers talk to you. We will show you the workforce that fits.

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