Turn product questions into buying decisions

Adovvy is an AI workforce built for ecommerce that answers shoppers from your live catalog, helps them compare products and resolve purchase doubts, and adds items to cart on request—by chat or voice.

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Trusted by retail and ecommerce brands

  • Master MoltyFoam
  • Master Celeste
  • MoltyHome
  • Celeste Home Fashion
  • BeBy

Every unanswered question can stall a purchase

An unanswered question can be the difference between a sale and an abandoned cart.

  • On the product page

    Shoppers need answers about size, material and fit before choosing.

  • Before checkout

    Shipping costs, delivery estimates and return policies can determine whether they complete the order.

  • After hours

    Questions keep coming through your website and social channels, even when your team is offline.

  • During sales and launches

    Inquiry volumes can outpace your team’s ability to respond.

Ecommerce live chat support that is trained for retail

Adovvy arrives trained in retail, so onboarding adds only the brand’s details and expert answers start from day one.

1Built-in knowledge

  • Sizing, fit and measurements
  • Materials, care and durability
  • Product comparisons and alternatives
  • Shipping, delivery and returns
  • Promotions, bundles and gifting

2Brand specifics

  • Full catalog and stock
  • Prices and active promotions
  • Size charts and specs
  • Shipping and returns policies
  • Brand voice and handovers

Real prices, real stock, never a guess

When ecommerce live chat support quotes a wrong discount or delivery date, the brand’s name carries the mistake. Adovvy avoids such mistakes and says only what the brand approves.

Adovvy will

  • Quote live prices and promotions
  • Confirm stock, sizes and colors
  • Explain shipping and return policies
  • Hand over when data ends

Adovvy won’t

  • Invent discounts or promo codes
  • Promise dates beyond the policy
  • Approve refunds or policy exceptions
  • Answer from outside the catalog

Guided all the way to the cart

Most ecommerce live chat support stops at answers. Adovvy’s chat and real-time voice guide each shopper to the cart in five steps:

Handling after-sales live chat support

Customers always have after-sales questions, and Adovvy covers each routine request day and night while exceptions go to the team.

  • Order status

    Shares live tracking from the store’s orders

  • Return requests

    Explains policy, collects photos, then hands over

  • Size exchanges

    Finds the right size from size charts

  • Product care

    Explains use, care and warranty from guides

  • Repeat orders

    Adds repeat items to cart on request

Shopify live chat that connects to your store data

Connect Adovvy to your Shopify store to answer product questions using your catalog, prices, inventory and policies. Keep customer conversations connected across supported channels, with product recommendations and cart actions grounded in your store data.

  1. Connects

    • Easy Shopify connection
    • Every store, one dashboard
    • Syncs as products change
    • Same data, every channel

  2. Reads

    • Products, variants and stock
    • Prices and active promotions
    • Orders, fulfillment and tracking
    • Store policies and pages

  3. Acts

    • Adds variants to cart
    • Shares live order status
    • Opens checkout for payment
    • Starts eligible return requests

Live chat software for ecommerce that integrates with 40+ tools

Adovvy connects with 40+ business tools to make things easier for the support team.

  • Other store platforms: WooCommerce and BigCommerce
  • Helpdesk and CRM: handovers land where the team already works
  • Knowledge: help-center pages, size guides and policy documents
  • Custom systems: any tool with an accessible API
  • 40+ integrations: the full set on the Integrations page

What happens when AI handles more of the shopping conversation?

Master Group runs a separate AI workforce for each of 13 businesses on one dashboard, including YANA for Master MoltyFoam.

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The YANA AI assistant at a Master MoltyFoam booth
YANAMaster MoltyFoam
  • 16%more orders placed
  • 43%lower support cost
  • 83%resolved by AI
  • 7K+voice calls handled

Support team stays in control of every handover

The brand decides where Adovvy stops and the team starts, so every handover brings the right customer to the right person.

Adovvy handles
Team handles
Repeat questions, every channelRefunds and policy exceptions
Late-night and weekend questionsDamaged or missing orders
Sale-day and launch volumeVIP and wholesale customers
Order status and trackingComplaints that need judgment

Live chat for ecommerce on 7+ channels

Adovvy provides instant customer support on every channel for ecom stores.

  • Website

    Chat with real-time voice on every product page, add to cart by voice and inbound website calls

  • Instagram

    DMs, voice notes and replies to comments on product posts

  • Messenger

    Questions from Facebook ads and the brand’s page

  • WhatsApp

    Messages, photos and voice notes for WhatsApp-first customers

  • Kiosk

    In-store browsing, comparisons, add to cart, checkout and voice

  • Humanoid robot

    A greeting at the entrance, guidance to the right product and a handover to staff

One dashboard shows every conversation from day one

Every channel and every brand reports to one dashboard, so results show from the first conversation.

Live on the first channel within minutes

Setup needs store access and policies, nothing more, so the ecommerce chatbot goes live in four steps:

  1. 1

    Connect the store and the catalog

  2. 2

    Add size charts, policies and handover rules

  3. 3

    Choose the first channel, usually the website

  4. 4

    Go live and follow results on the dashboard

Turn more shopper questions into sales

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Frequently asked questions

How does Adovvy keep prices, stock and promotions up to date?

Adovvy reads the connected store so price changes, stock levels and new promotions come through without manual work. Sold-out variants drop out of recommendations, and new products appear once live in the store. The team keeps updating products in the usual place, with no second catalog to maintain.

Which stores and tools does Adovvy connect to?

Adovvy connects to Shopify, WooCommerce and BigCommerce, along with 40+ integrations across CRMs, helpdesks and knowledge tools. Any system with an accessible API can connect, and the Integrations page lists the full set.

Can each brand in a group run a separate setup?

Every brand gets a separate AI workforce with a separate catalog, voice, policies and handover rules. Admins can see every brand on one dashboard, side by side or combined.

Which languages can shoppers use?

Adovvy answers in the shopper’s language, including Spanish, and switches whenever the shopper switches. Prices, policies and handover rules stay the same in every language. The brand reaches multilingual shoppers at any hour without hiring for each language.

How is customer data protected, and how is pricing set?

Adovvy runs in the cloud and keeps each brand’s data separate, with full security and compliance details on the Trust and Compliance page. Pricing depends on channels, brands and conversation volume. The catalog walkthrough ends with a clear plan and price, and booking the walkthrough requires no commitment.

Hire one AI workforce for every channel

Contact us for an enterprise-grade AI implementation.

  • Industry-trained from day one
  • Cloud or on-prem
  • A human in the loop

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Tell us where your customers talk to you. We will show you the workforce that fits.

Expect a reply from the Adovvy team within one business day.