Make WhatsApp customer support easier
Adovvy is a WhatsApp AI chatbot that runs live conversations, with product advice, bookings, checkout links and order questions in one chat, backed by built-in industry knowledge.
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How Adovvy works inside a WhatsApp conversation
Adovvy is a WhatsApp AI agent for business. Every chat moves through six steps, at any hour, without sending the customer to another app.
Customer starts chat
The customer taps an ad or a website button, and the WhatsApp auto reply opens the conversation instantly.
Adovvy understands
The AI chatbot for WhatsApp reads text, photos and voice notes, then replies in one of 10+ supported languages.
Adovvy recommends
Adovvy matches the customer’s needs to products from the catalog and shares the right options.
Adovvy takes action
Adovvy adds requested items to the cart, shares a checkout link or books an appointment.
Adovvy confirms details
The order number, booking time and next steps then arrive in the same WhatsApp thread.
Support continues
Later, customers return to the same chat for order status, product questions and warranty claims.
Rain shell$120Adovvy can understand texts, photos, and voice notes
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Customer photos
Customers send a photo of a damaged item, and Adovvy replies with the next step.
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Voice notes
Customers record a voice note instead of typing, and the WhatsApp AI chatbot understands the request and answers in clear text.
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Quick replies
WhatsApp automation adds tappable buttons such as size, budget or delivery date, so customers can answer with one tap.
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Product carousels
Product lists and carousels show matching catalog items, so customers compare options and choose one without leaving WhatsApp.
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Book a demoHow Adovvy handles buying questions and customer support on WhatsApp
Adovvy works as a WhatsApp AI sales agent: qualifying leads, answering product questions and recommending the right items until the customer chooses to buy.
Adovvy also provides AI customer support on WhatsApp, helping with order tracking, returns, delivery changes and warranty claims in the customer’s existing WhatsApp thread.
How business rules, brand tone and human handoff work?
The business decides what Adovvy says and how Adovvy sounds, and the support team steps in whenever a chat needs a person.
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Industry knowledge
The WhatsApp AI chatbot starts with industry training, then follows the business’s own rules to keep answers relevant and on topic.
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Brand tone
Brands customize the WhatsApp business chatbot’s voice and vocabulary, so every reply matches the right tone and style.
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Human handoff
When WhatsApp customer service needs a person, the support team takes over and sees the full chat history first.
Full chat historyHow Adovvy’s industry-trained agents work on WhatsApp
A generic WhatsApp chatbot for ecommerce knows only the FAQ page. Adovvy works as a WhatsApp chatbot for business, with specialist agents that know each industry’s products and buying questions.
Frequently asked questions about Adovvy on WhatsApp
Does Adovvy use the official WhatsApp Business API?
Yes. Adovvy connects through the official WhatsApp Business Platform, the infrastructure Meta provides for businesses. Unlike a menu-based WhatsApp Business API chatbot, Adovvy holds a live AI conversation and completes tasks inside the chat. Customers message the business number as usual.
Can customers send photos and voice notes?
Yes. Adovvy reads images, so a photo of a damaged product or an old mattress leads to the right next step. Adovvy also understands voice notes and replies in clear text. Customers use WhatsApp exactly as usual.
Which languages does Adovvy reply in?
Adovvy replies in the language the customer writes or speaks, across 10+ languages. One agent covers every market, with no separate setup per language. Product knowledge and brand tone stay the same in every language.
How do customers complete a purchase from a WhatsApp chat?
Adovvy adds the items a customer asks for to the cart and shares a checkout link in the chat. The customer completes payment through that link. The order number and next steps then arrive in the same WhatsApp thread.
What happens when a customer needs a person?
Adovvy passes the chat to the business's support team. The team sees the full chat history before replying, so the customer does not need to repeat details. Adovvy can also link customers to internal support during the conversation.
Which systems does Adovvy connect to?
Adovvy connects to Shopify, BigCommerce, WooCommerce and custom stores for live stock, prices and order status. HubSpot and Salesforce receive new leads and chat outcomes, and Google Calendar receives bookings. For other business data, Adovvy connects through MySQL, MongoDB or REST APIs.
See how Adovvy handles WhatsApp conversations
The Adovvy team guides every WhatsApp chatbot integration, from connecting the business number to the first live customer chat.
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