Adovvy security, compliance and privacy

Adovvy builds AI chatbot security into every conversation: audited controls protect customer data, answers come only from approved business information and the team stays in control.

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Trusted by leading organizations

  • Johnson & Johnson
  • Nestlé
  • Shell
  • The World Bank
  • Asian Development Bank
  • UNICEF
  • Smart Dubai Government
  • Hyundai
  • Master MoltyFoam
  • Master Celeste
  • MoltyHome
  • Offisys
  • BeBy
  • Celeste Home Fashion
  • Omoda Jaecoo
  • The College Tour
  • iCaur

  • Hosted on AWS

    Customer data runs on Amazon Web Services infrastructure.

  • GDPR aligned

    Data handling built around the EU’s GDPR rules.

  • Encrypted data

    Encryption in transit and at rest sets the base for AI customer service data security.

Three commitments behind every conversation

A secure AI chatbot rests on three commitments.

  1. 01

    Protected data

    Encryption, role-based access and hosting on AWS.

  2. 02

    Grounded answers

    Every response comes from approved data and business rules.

  3. 03

    Human oversight

    The team can join or take over any conversation at any time when a human connection is needed.

AI chatbot security that protects every customer record

AI chatbot data protection starts with the first conversation and never comes as an add-on.

  • Encryption: customer data is encrypted in transit and at rest
  • Role-based access: access to customer data is restricted by role
  • Privacy-first architecture: AI chatbot data privacy keeps each brand’s data serving only the right customers
  • Full transparency on request: hosting, retention and subprocessor details are shared during security review

How Adovvy keeps every answer accurate

AI chatbot security also covers what the agent says, not just the data behind it. Six checks behind every reply. Watch one conversation pass through all of them.

  1. Anchored to approved dataAnswers come from official policies, inventory and customer history, never from guesswork.
  2. Strict context boundariesThe agent stays within the topics and limits each business allows.
  3. Business rules followedPricing, returns and delivery answers follow the rules the business sets.
  4. Reviewed before launchGuided setup includes testing real conversations and approving answers with the team.
  5. TransparencyAnalytics dashboards show how conversations are handled, so quality can be tracked over time.
  6. Control when to step inThe team can step into any conversation, and Adovvy hands over the moment a customer asks for a person.

Everything a security team needs

Adovvy provides the documentation enterprise AI security reviews require, ready for security and compliance stakeholders.

  • Data protection and privacy practices
  • Completed security questionnaires
  • Hosting, retention and subprocessor information
Request security documentation

See AI chatbot security in a live walkthrough with the Adovvy team

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Frequently asked questions

How does Adovvy protect customer data?

Adovvy encrypts customer data in transit and at rest. The data access is limited according to the role of a person, for example, a manager can have more access than an agent.

How does Adovvy prevent incorrect answers?

Every answer is anchored to approved data such as official policies, inventory and customer history. The agent works within strict context boundaries and the business’s own rules, so it doesn’t invent facts.

Can the team take over a conversation?

The team can join or take over any conversation at any time. Adovvy also hands over automatically when a customer asks to speak with a person.

Are answers tested before going live?

Guided setup includes reviewing real conversations and approving answers with the team. After launch, analytics dashboards make it easy to track quality over time.

How can we request security documentation?

Use the request form below, or ask during a demo. Adovvy’s team will share the details your security and compliance stakeholders need.

Request security documentation

Or book a demo to see these controls in action.

  • Hosted on AWS
  • GDPR aligned
  • Encrypted in transit and at rest

Request security documentation

Tell us what your security and compliance team needs, and we will share the details.

We reply within one business day. No sales sequence, no spam.