Give every customer an industry expert to ask.

One AI workforce delivers the same expert service across every brand, market and channel, without extra headcount or loss of control.

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  • Industry-trained
  • Human handoff
  • Cloud or on-premise
  • Many languages

Trusted by leading brands

  • Johnson & Johnson
  • Nestlé
  • Shell
  • The World Bank
  • Asian Development Bank
  • UNICEF
  • Smart Dubai Government
  • Hyundai
  • Master MoltyFoam
  • Master Celeste
  • MoltyHome
  • Offisys
  • BeBy
  • Celeste Home Fashion
  • Omoda Jaecoo
  • The College Tour
  • iCaur

The enterprise AI chatbot for questions scripts can’t answer

Customers ask detailed questions on every digital channel. A scripted enterprise chatbot stalls once a question leaves the menu, and more staff adds cost. Adovvy’s AI workforce answers with industry knowledge at the speed of software.

  • Answers in detail

    Handles product, order and policy questions with the depth of trained staff.

  • Acts on requests

    Books visits, adds items to the cart and starts approved returns when a customer asks.

  • Scales on demand

    Covers every channel and peak season, day and night, without extra shifts.

  • Knows when to hand off

    Passes complex cases to staff with the full conversation attached.

Every answer accurate and specific to the business.

A generic enterprise AI chatbot often lacks the business context to answer specific questions, so customers get vague or wrong replies. Adovvy builds answers on three layers so answers stay consistent.

  1. Industry training

    Knows how customers in the trade ask, compare and buy, from sizing questions to warranty terms.

  2. Business understanding

    Learns each brand’s products, prices and policies, and answers only from approved information.

  3. Customer context

    Checks the customer’s order and account details, within set permissions, to answer the exact request.

The architecture behind every answer.

Every customer message passes through the same five layers, from the channel it arrives on to the system that holds the answer, with governance and analytics around every step.

  1. Channels

    Where customers ask, online and in store.

    Website chatVoiceWhatsAppInstagramMessengerKioskHumanoid robot

  2. AI workforce

    Specialist agents that answer, act and hand off.

    Order trackingBooking agentSkin advisorActions: cart, bookings, returnsHuman handoff

  3. Knowledge

    Three layers behind every answer.

    Industry trainingBusiness knowledgeCustomer context

  4. Integrations

    The systems the business already runs.

    ShopifySalesforceHubSpotGoogle CalendarREST APIs and MCP40+ tools

  5. Foundation

    Models, hosting and languages.

    OpenAIGeminiHosted on AWSCloud or on-premise10+ languagesContinuous updates

Test Adovvy on real customer questions.

The surest test of an enterprise AI chatbot is real questions. A live session runs Adovvy on the company’s own catalog and policies so the team can test the answers before any commitment.

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Guidance that turns questions into confident choices.

Online shoppers often leave when a sizing or comparison question is not clear. Adovvy guides each customer from the first question to the final choice, and adds items to the cart only when the customer asks.

  1. Asks first

    Asks about needs, budget and intended use first, then shapes every suggestion.

  2. Right choices

    Compares options, explains differences and points each shopper to the best fit.

  3. Clear steps

    Guides customers through orders, returns and bookings, then confirms the next step.

  4. Every language

    Explains products and policies in each customer’s own language, on every channel.

  5. Emotional intelligence

    Senses frustration or worry and replies with real patience, care and empathy.

Better answers. Stronger business.

Every unanswered or wrong reply costs the business a customer. Many enterprise conversational AI platforms still leave those gaps open. Adovvy’s guidance closes them in four ways:

  • Fewer wrong purchases

    Customers who understand the options choose what fits, which cuts avoidable returns and complaints.

  • Customer insight

    The analytics dashboard shows what customers ask, compare and want, by market and channel.

  • Lower cost to serve

    Repeat questions resolve without extra shifts or new hires, so staff time goes to complex cases.

  • Stronger brand trust

    Accurate, no-pressure guidance gives customers confidence in the brand.

Answers on every digital channel, and in store too.

Customers move between the website, WhatsApp and social DMs, and expect a quick, accurate reply on each. Every agent draws on the same approved information and rules, and kiosks and humanoid robots extend the same guidance into the store.

  • Website

    Shoppers chat by text or voice, hear spoken replies and add items to the cart on request.

  • WhatsApp

    Customers send messages or voice notes and get help inside the same chat.

  • Instagram and Messenger

    Product questions in DMs get accurate answers while shoppers are still browsing.

  • In-store kiosk

    Shoppers browse, compare and select products, then check out at the screen by touch or voice.

  • Humanoid robotics

    A humanoid robot greets walk-ins and guides shoppers through the store, live in Master MoltyFoam showrooms.

YANA, Master MoltyFoam’s humanoid robot, at a showroom booth

Master MoltyFoam × Adovvy.

Challenge
Master MoltyFoam, one of Pakistan’s leading mattress and sleep-solutions brands, needed expert guidance for online shoppers and showroom visitors alike.
Deployment
AI agents on the website and WhatsApp answer product questions, compare mattresses by firmness, size and sleep needs, and guide shoppers to the right pick. Humanoid robots greet visitors in showrooms and guide them to the right range.

“Our customers now get expert mattress guidance the moment they ask, online or in store. Adovvy brought one consistent, knowledgeable experience to every touchpoint.”

Dean MillerMarketing Director, Master MoltyFoam

Bring the same setup to every channel.

A tailored demo maps the company’s channels, stores and top requests to the right AI roles.

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Clear rules for every answer and action.

Any enterprise chatbot platform needs clear instructions before speaking to customers. With Adovvy, the business decides what the agent handles alone, what needs a manager’s approval and what goes straight to staff.

Agent handles
Product and price questions
Order and delivery updates
Bookings and store visits
Needs approval
Discounts beyond set limits
Refunds above set thresholds
Returns outside standard policy
Team handles
Complaints needing judgment calls
Key accounts and escalations
Legal and safety issues

Run every brand’s AI agent from one dashboard.

Large groups often run a separate enterprise AI chatbot for each brand, with no shared view. Adovvy puts every brand on one platform with a dedicated agent each.

  • Identity: each agent carries the brand’s name, personality and tone of voice.
  • Knowledge: each agent answers only from that brand’s products, prices and policies.
  • Rules: each brand team sets limits, approvals and handoff routes.
  • Dashboard: group leaders track conversations, results and handoffs across every brand.

Track every AI answer and action

A chatbot for enterprises has to pass compliance first: teams need to trace what the AI said, where each answer came from and who approved each action. Adovvy keeps that trail for every conversation.

  • Approved sources only. Every answer draws on information the company has approved.
  • Approvals on record. Refunds, discounts and returns outside policy wait for a manager’s sign-off.
  • Full audit trail. Every conversation stays available for audit and review.
  • Role-based access. Only approved staff see conversations, customer data and reports.
  • AI disclosure. Customers know when an AI agent is replying.

Building AI support in-house means stitching tools together.

Adovvy ships every layer ready, so the team launches on one platform instead of maintaining a patchwork of tools and custom code.

Built in-house

  • </>Custom promptsIndustry training
  • Vector databaseBusiness knowledge base
  • </>Custom codeCustomer context
  • OpenAI or GeminiAI models
  • </>Custom codeActions: cart, bookings, returns
  • Helpdesk toolHuman handoff and approvals
  • Voice providerWeb chat and voice
  • Messaging APIWhatsApp, Instagram and Messenger
  • </>Custom buildKiosks and humanoid robots
  • </>Custom codeCommerce and CRM connectors
  • </>Custom codeREST APIs and MCP
  • BI toolAnalytics dashboard
  • </>Custom codeMulti-brand and 10+ languages

</>Custom codeSecurity and feature updates

Adovvy

  • Industry training
  • Business knowledge base
  • Customer context
  • AI models: OpenAI + Gemini
  • Actions: cart, bookings, returns
  • Human handoff and approvals
  • Web chat and voice
  • WhatsApp, Instagram and Messenger
  • Kiosks and humanoid robots
  • Commerce and CRM connectors
  • REST APIs and MCP
  • Analytics dashboard
  • Multi-brand and 10+ languages

Continuous security and feature updates

Adovvy plugs into the current tech stack.

Most enterprise chatbot solutions demand a data migration and a rebuild of current workflows. Adovvy connects to the systems the business already runs, with 40+ tools supported.

See all integrations

Commerce

ShopifyWooCommerceBigCommerceMagentoCustom storefronts

Customer data

SalesforceHubSpotGoogle SheetsMySQLMongoDB

Scheduling

Google Calendar

For visits, fittings and service slots.

In-house tools

ERPsREST APIsMCP

ERPs and custom tools through REST APIs or MCP.

  • Commerce: Shopify, WooCommerce, BigCommerce, Magento and custom storefronts.
  • Customer data: Salesforce and HubSpot CRMs, Google Sheets, MySQL and MongoDB.
  • Scheduling: Google Calendar for visits, fittings and service slots.
  • In-house tools: ERPs and custom tools through REST APIs or MCP.

Meet the specialists trained for the industry.

A tailored demo shows the roles built for the company’s industry, answering real questions in the trade’s own terms.

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Answers for the buying team.

How does Adovvy avoid wrong answers?

Every answer draws on industry training and the company’s approved catalog, policies and data. Before launch, the team tests real past questions and approves each answer path. After launch, a manager can correct any answer, and Adovvy uses the correction from then on. Anything outside the agreed rules goes straight to staff.

What happens when Adovvy can’t resolve a request?

Adovvy passes the case to staff along with the full conversation and the customer’s details. Customers can also ask for a person at any point in the chat. Either way, staff pick up exactly where Adovvy stopped, so no customer has to repeat the issue.

Does Adovvy replace the current helpdesk or CRM?

Adovvy works alongside the systems already in place rather than replacing them. Order data, customer records and calendars stay in the current systems, and Adovvy reads that data within the permissions each team sets. Cases that need a person reach the team through the agreed handoff route.

Can Adovvy run on the company’s own servers?

Adovvy runs in the cloud or on-premise, depending on the company’s data policy and IT rules. Both options use role-based access, so only approved staff see conversations and data. The demo walks through both setups so the IT and security teams can choose the right fit.

How long does the first launch take?

The first role typically goes live on one channel within minutes. From there, the rollout grows one step at a time, adding roles, channels, brands and markets once results hold. Adovvy’s team agrees on a dated plan for the full rollout before any work starts.

Plan the first AI role in one call.

A tailored demo shows how Adovvy’s enterprise conversational AI handles the company’s own customer requests, channels and stores. The session covers the requests to hand to AI first, the control rules, hosting options and a pilot plan with a quote.

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Tell us where your customers talk to you. We will show you the workforce that fits.

The Adovvy team replies within one business day.