AI customer service agents
trained for every business
Adovvy gives each business an AI agent for customer service. The agent answers questions, recommends the right option and completes tasks, day and night. Each agent starts with industry knowledge, then learns the business.
Trusted by leading organizations
Most bots answer.
Adovvy resolves.
Customers expect fast, relevant help. A standard customer support bot follows rigid scripts and lacks business context. Adovvy closes the gap with three layers:
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Industry expertise
Knows how customers in the industry ask, compare and buy.
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Business knowledge
Answers from the business’s own products, services and policies.
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Action
Guides decisions, completes supported tasks and hands complex cases to a person.
See what an AI customer service
agent can do
Ask a question. Explore a recommendation. Watch the agent guide a customer from question to result.
Hi, I’m the Glow Theory agent. What can I help you with today?
Specialist agents
for each industry
Customer questions vary by industry. Adovvy trains AI customer service agents for each question, all on one platform.
Retail and ecommerce
Answer product questions, compare options, recommend products and assist with orders.
- Product advisor
- Store locator
- Gift recommendation
- Size & fit advisor
- Product comparison
- Virtual try-on
- Promotions
- Lead qualification
- Cart recovery
- Upsell & cross-sell
- Order tracking
- Complaint resolution
- Customer support
- Reviews & feedback
Banking and financial services
Explain approved processes, answer service questions and guide customers through requests.
- Account services advisor
- Card services
- Loans and financing guide
- Payments and transfers
- Branch and ATM locator
- Appointment booking
- Complaint resolution
- Customer support
Healthcare
Help patients find services, answer admin questions and manage appointment requests.
- Patient services guide
- Appointment booking
- Doctor and clinic finder
- Insurance and billing questions
- Visit preparation
- Prescription refill requests
- Feedback and complaints
- Customer support
Travel and hospitality
Answer guest questions and help with reservations and bookings.
- Booking assistant
- Reservation changes
- Guest services
- Check-in and check-out
- Room and package advisor
- Loyalty and offers
- Complaint resolution
- Customer support
Automotive
Explain features, compare models and book test drives or service visits.
- Lead qualification
- Vehicle advisor
- Financing & leasing
- Test drive booking
- Vehicle comparison
- Order & delivery
- Service booking
- Parts availability
- Warranty & claims
- Complaint resolution
- Loyalty & retention
- Dealer locator
- Customer support
Education
Answer admissions questions, explain requirements and guide future students.
- Admissions advisor
- Application requirements guide
- Program finder
- Fees and scholarships
- Campus visit booking
- Enrollment support
- Student services
- Customer support
One platform.
A specialist for every job.
Adovvy brings every customer support job into one customer experience software platform.
Product advisors
Help customers compare options and find the right fit.
Sales assistants
Answer purchase questions, handle concerns and guide customers to checkout.
Customer support agents
Resolve common questions and service requests.
Order and booking agents
Check order status and manage orders, reservations and bookings.
Returns and claims agents
Explain policies, collect details and start eligible returns or claims.
Custom agents
Cover any other role the business needs.
Every agent works within set permissions and hands over to a person when needed.
One agent on every channel
customers use
Adovvy’s AI customer service agents meet customers wherever the conversation starts.
Voice: in-browser calls on the website and WhatsApp voice notes.
Book a demoReal results
from real businesses
Many conversational AI companies offer customer experience solutions that are limited to websites only. Adovvy moves one step forward and brings digital support to physical stores.
Master MoltyFoam: results in six months
Adovvy runs across Master MoltyFoam’s website chat, WhatsApp and Instagram. In the store, YANA, a humanoid robot, guides visitors.
- More conversions
- 34%more conversions
- Fewer support tickets
- 58%fewer support tickets
- More reorders
- 22%more reorders
“Bringing in Adovvy was one of the easiest decisions we made this year. Now customer questions get answered on Web, WhatsApp, and Instagram. Our in‑house team is getting room to focus on growth.”
Results from the first six months after launch, specific to Master MoltyFoam.
One platform. 11 businesses.
11 businesses across Master Group use Adovvy for different customer needs and workflows.
Explore Adovvy across Master GroupLaunch the first AI customer service agent
in minutes
Start with one channel, then scale the AI customer service agents as the business grows.
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Choose the use case
Pick the customer conversations to improve first.
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Connect business knowledge
Add products, policies and supported systems.
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Configure the agent
Set the job, permissions and handoff rules.
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Launch and improve
Go live, review performance and refine.
Simple setups go live in minutes.
Integrations and complex workflows take longer.
What Adovvy delivers
for the business
Adovvy works as customer experience management software, not just a support tool. With Adovvy the business gets:
Worked out from the numbers above. Change them to match the business.
Lower service costs
Routine requests stop taking staff time.
More team capacity
Staff spend less time on repeat questions.
More revenue
Fast and accurate answers support conversions and repeat orders.
Better service
Track response times, resolution rates and customer satisfaction.
AI built around
business rules
Each agent carries the controls expected from enterprise conversational AI platforms. Still, the team decides what agents can see, what agents can do and when a person steps in.
See the controls in a live walkthrough
Book a demoFrequently asked questions
How is Adovvy different from a regular chatbot?
A regular chatbot follows fixed menus and breaks when a question falls off the script. Adovvy starts with industry knowledge and learns the business’s products and policies. The agent understands questions in plain words and takes real actions, such as checking an order or booking a visit.
Does Adovvy work for a specific industry?
Yes. Each agent starts with knowledge of how customers in the industry ask, compare and buy. Setup then adds the business’s own products, services and policies. A demo shows the right setup for the business.
How long does setup take?
A first agent can go live in minutes for supported use cases. Integrations, testing and complex workflows take longer. A simple start is one agent on one channel, with more added later.
Can the agent take actions in business systems?
Yes. Through connected systems, the agent can check orders, manage bookings and start returns. Each action stays within the permissions the team sets. Sensitive actions can wait for staff approval.
Which channels does Adovvy cover?
Adovvy works on website chat, voice, WhatsApp, Instagram DMs and Facebook Messenger. Voice covers in-browser calls on the website and voice notes on WhatsApp. Available features can vary by channel.
Does the agent speak multiple languages?
Yes. The agent can reply in the customer’s language across supported channels. The demo covers which languages fit the customer base. Every language follows the same business rules and tone.
What happens when the agent cannot help?
The agent hands the conversation to a person. The handoff includes the full chat, so the customer never repeats the question. The team decides which requests always go to a person.
How much control does the team keep?
Full control over scope. The team sets each agent’s responsibilities, permissions and escalation rules. Staff can review conversations and track performance at any time. Role-based access controls conversation visibility.
Find the right first use case
for AI customer service
The best AI customer service software starts with the right use case. Share where customers need help and which tasks take the most time, and the Adovvy team will map a practical starting point.
Get a personalized demo.
Or contact us for an enterprise-grade AI implementation.
- Industry-trained from day one
- Cloud or on-prem
- A human in the loop
Thanks, that’s with us.
We will be in touch within one business day.