AI customer service
for small businesses.

Adovvy’s AI agent for customer service answers, recommends and books on the website, WhatsApp, Instagram and Messenger. Every customer answered, day and night.

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  • Industry-trained
  • Owner stays in control
  • No tech team

Trusted by growing brands

  • Johnson & Johnson
  • Nestlé
  • Shell
  • The World Bank
  • Asian Development Bank
  • UNICEF
  • Smart Dubai Government
  • Hyundai
  • Master MoltyFoam
  • Master Celeste
  • MoltyHome
  • Offisys
  • BeBy
  • Celeste Home Fashion
  • Omoda Jaecoo
  • The College Tour
  • iCaur

Every customer question waits too long for an answer.

In most small businesses, the owner handles customer questions alone or with a small support team. Without customer service automation, answers on prices, order updates and bookings take too much time.

  • Evenings go to replying

    Messages keep coming after closing, so the work day never ends.

  • A day off costs sales

    Buyers who get no answer order from a competitor that replied.

  • Growth adds more messages

    The owner’s day fills up before the business can grow.

  • Answers vary by who replies

    Staff give customers different prices, policies and advice.

Instant answers from an agent that already knows the industry.

A usual AI chatbot for small business starts empty and needs weeks of setup. Adovvy arrives trained for the industry, then learns the business.

  1. Industry knowledge

    How industry shoppers ask, compare, buy and follow up.

  2. Business data

    Products, prices, policies and tone, straight from the business.

  3. Set rules

    Allowed offers, off-limit topics, and when staff step in.

Ready for the way each business sells.

A generic customer support bot answers every business the same way. Most customer support software still needs a team to set up each task. Adovvy arrives ready for the trade.

  • Online stores

    Adovvy handles

    • Product questions
    • Sizing
    • Stock checks
    • Order tracking
    • Returns

  • Furniture showrooms

    Adovvy handles

    • Comparisons
    • Delivery areas
    • Warranty questions
    • Showroom visit bookings

  • Beauty brands

    Adovvy handles

    • Skin-type advice
    • Ingredient questions
    • Shade matches
    • Order updates

  • Car dealerships

    Adovvy handles

    • Model comparisons
    • Stock questions
    • Test drives
    • Service bookings

  • Service firms

    Adovvy handles

    • Service questions
    • Price quotes
    • Appointment slots
    • Booking changes

What changes from day one.

Adovvy’s conversational AI agents for businesses do the work of a trained shop assistant, without the shift limits.

  • More sales captured

    Recommends products, compares options and adds items to the cart while interest is high.

  • Every customer answered

    Replies in seconds, day and night, even on weekends.

  • Hours back for the owner

    Order updates, stock checks, bookings and return requests run without staff.

  • Accurate answers

    Every reply comes from the catalog, orders and policies. No guesswork.

  • A person when needed

    Complex cases reach the owner with the full conversation history.

Test the agent before any sales call.

The best live chat app for small businesses can answer by text or voice instantly without delay.

Urban ThreadAI agent · online

Hi, I’m the Urban Thread agent. Ask me anything, by text or voice.

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One AI chatbot for small business on every channel

Customers message in many languages and get instant answers from Adovvy.

  • Website

    Shoppers type or speak, and the AI agent engages them right in the moment.

  • WhatsApp

    Text and voice notes get answers inside the same chat.

  • Instagram and Messenger

    DM questions from posts and stories get answers while interest is high.

Works with the tools already in place.

An AI chatbot for small business is only as accurate as its data. Adovvy connects to Shopify, WooCommerce, HubSpot and 40+ business tools, so answers on price, stock and orders come from live store data. No migration and no new systems to learn.

See all 40+ integrations

Celeste Home Fashion closed 38% more orders.

Celeste needed customer service software that answers and guides customers around the clock.

Before

Messages waited in a queue until staff came back online.

After

Adovvy answers product and order questions day and night.

More orders closed
+38%more orders closed
Lower support cost
42%lower support cost
Resolved by AI
87%resolved by AI

“Messages used to wait until the team came back online. Now every shopper gets an answer at any hour, and orders closed rose 38%.”

Dean MillerMarketing Director, Celeste Home Fashion

The founder sets the rules.

As a secure AI chatbot for small business, Adovvy does not invent rules.

Agent handles
Product and price questions
Order and delivery updates
Bookings within open slots
Return policy and steps
Admin rules
Refunds and price exceptions
Complaints needing judgment calls
Custom orders and quotes
Chats flagged for review

Built on accurate business data

There are no scripts to write and no flows to design. Adovvy runs as cloud based customer service software and builds the agent from the catalog, prices and policies the business already uses. The first deployment typically goes live within minutes.

Business data

Adovvy

  1. Business data: Shares the catalog and policies
  2. Adovvy: Builds and trains the agent
  3. Business data: Tests answers and sets limits
  4. Adovvy: Connects the store and channels
  5. Business data: Approves the launch
  6. Adovvy: Tests and puts the agent live

More orders, more free hours, no extra hire.

Setup takes a day, and the return shows up in three places. The dashboard tracks resolution rate and reply times from the first week.

  • Orders after closing

    Night and weekend questions now end in orders, not lost buyers.

  • Hours back each week

    Time spent on repeat questions goes back to running the business.

  • Payroll not added

    Every hour the agent covers is an hour no hire is needed for.

Let Adovvy handle the questions. Focus on the business.

See how Adovvy handles business questions in real time.

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Frequently asked questions

How is Adovvy different from a regular chatbot?

A scripted chatbot follows fixed menus and stalls when a question falls outside the menu. Adovvy holds a live conversation and understands questions in the customer's own words. The agent also takes action, such as adding an item to the cart or booking a visit.

What if the agent gives a wrong answer?

The business team tests real customer questions and approves the answers before launch. After launch, the admins review past conversations and correct any answer if needed. The agent uses the correction from then on. Questions outside the agreed rules go straight to the owner.

Can customers still reach a person?

Yes, a customer can ask for a person at any point. The agent then passes the conversation to the owner with the name, question and full history. The customer never repeats the question.

Is customer data safe with Adovvy?

Adovvy uses role-based access, so only approved staff see customer conversations. The owner decides what data the agent reads and which actions need approval. Data handling details come up in the walkthrough.

How much does Adovvy cost?

Price depends on the number of agents and channels. A typical start covers one agent on one channel, and more roles join only as the business grows. The walkthrough ends with a price for the exact setup discussed.

The next customer is already typing.

Adovvy is ready to handle the chat for the business. Book a demo to see AI customer service for small businesses on real products.

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Tell us where your customers talk to you. We will show you the workforce that fits.

We reply within one business day. No sales sequence, no spam.